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Products

Buying a vending machine at XMAI is easy. Submit your contact information or call our vending experts at +1 8165537029 for personalized assistance and quotes. We also offer financing options to make your purchase even easier. After purchase, we provide a one-on-one support team to provide after-sales service and safeguard your vending machine business.

Our devices have been deployed in over 200,000 locations worldwide, including restaurants, office buildings, community centers, school campuses, factories, and residential areas. Please visit our showcase page to view real customer installations and application cases.

Our vending machines use AI recognition to identify products as customers swipe/tap their card and open the door.

Payments

Pre-authorization is a temporary hold on your card to confirm you have sufficient funds. It ensures a smooth payment process and protects against unpaid orders. Unlike traditional stores, XMAI Smart Vending authorize entry first and charge after you select items. This hold:

  • Verifies your card is valid
  • Reserves the necessary funds (as per card network rules)
  • Follows industry standards for unattended food and beverage purchases (like gas stations)
Refunds are processed by the customer’s bank within 7 days. Delays depend on the bank.
Payment collection and tax reporting depend on each device owner’s business model and local regulations. Please consult our sales or finance team for specific guidance.

Shipping

Relying on the global warehousing and distribution system and the deeply optimized warehousing layout, we achieve efficient order fulfillment and express delivery. Currently, we have established self – operated warehouses at the core hubs on both the east and west coasts of the United States. The warehouse network covers the entire US, significantly improving the delivery efficiency and customer experience.

Shipping rates vary by device model, quantity, and delivery address. Please contact our sales team for a personalized quote.
Shipping rates vary by device model, quantity, and delivery address. Please contact our sales team for a personalized quote.

Support

Our customer support team is here for you 7 days a week, from 9 AM to 9 PM (EDT). We offer reliable and responsive technical support, including on-site repairs if needed. If you have any questions or need assistance, just email us at make@lufff.com or call +1 8165537029.

We offer a standard 1-year warranty on our products. If you’d like extended coverage, it’s available for $280 per year. For more details, feel free to reach out to our sales or support team at make@lufff.com or call +1 8165537029.

We provide comprehensive user guides and helpful video tutorials to get you started. If you need personalized assistance, our support team is happy to help via email make@lufff.com  or call +1 8165537029.

Account setup usually takes 1 to 2 weeks and doesn’t require having the machine on hand. For step-by-step help, please contact our support team by email at make@lufff.com or call +1 8165537029.

Delivery within 5–7 workdays after logistics order issuance.

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