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How to buy smart vending machines？
Buying a vending machine at XMAI is easy. Submit your contact information or call our vending experts at +1 (650)307-1228 for personalized assistance and quotes. We also offer financing options to make your purchase even easier. After purchase, we provide a one-on-one support team to provide after-sales service and safeguard your vending machine business.
Do you have real-life examples of where your machines are used?
Our devices have been deployed over 200,000 smart vending machines globally
How does your machine identify products?
Our vending machines use AI recognition to identify products as customers swipe/tap their card and open the door.
Why is pre-authorization required?
Pre-authorization is a temporary hold on your card to confirm you have sufficient funds. It ensures a smooth payment process and protects against unpaid orders. Unlike traditional stores, XMAI Smart Vending authorize entry first and charge after you select items. This hold:
Verifies your card is valid
Reserves the necessary funds (as per card network rules)
Follows industry standards for unattended food and beverage purchases (like gas stations)
Verifies your card is valid
Reserves the necessary funds (as per card network rules)
Follows industry standards for unattended food and beverage purchases (like gas stations)
How do pre-authorization refunds work?
Refunds are processed by the customer’s bank within 7 days. Delays depend on the bank.
How do operators handle payments and taxes?
Payment collection and tax reporting depend on each device owner’s business model and local regulations. Please consult our sales or finance team for specific guidance.
Where do your products ship from?
Relying on the global warehousing and distribution system and the deeply optimized warehousing layout, we achieve efficient order fulfillment and express delivery. Currently, we have established self u2013 operated warehouses at the core hubs on both the east and west coasts of the United States. The warehouse network covers the entire US, significantly improving the delivery efficiency and customer experience.
How can I get a shipping quote?
For in-stock models from our U.S. warehouses, orders are usually processed quickly and delivered within 7u201314 business days across most U.S. locations. Remote areas may require additional delivery time depending on the address. Customized machines require additional production time, with timelines depending on design requirements and order details.
How long does shipping take?
For in-stock models from our U.S. warehouses, orders are usually processed quickly and delivered within 7u201314 business days across most U.S. locations. Remote areas may require additional delivery time depending on the address. Customized machines require additional production time, with timelines depending on design requirements and order details.
What kind of after-sales support does your customer support team provide, and how can I contact them?
Our customer support team is here for you 7 days a week, from 9 AM to 9 PM (EDT). We offer reliable and responsive technical support, including on-site repairs if needed. If you have any questions or need assistance, just email us at info@xmaivending.com or call +1(650)307-1228.
What warranty does XMAI provide?
All XMAI smart vending machines include a 1-year hardware warranty starting from the 10th day after shipment. During the warranty period, XMAI provides original replacement parts and remote technical support for confirmed non-human-related hardware issues. Additional extended warranty options are available based on your business needs.
Where can I find instructions for using your app and system?
We provide comprehensive user guides and helpful video tutorials to get you started. If you need personalized assistance, our support team is happy to help via email info@xmaivending.com or call +1(650)307-1228.
How do I set up an account or activate devices?
Account setup usually takes 1 to 2 weeks and doesnu2019t require having the machine on hand. For step-by-step help, please contact our support team by email at info@xmaivending.com or call +1(650)307-1228.
How long is the delivery cycle?
Delivery within 5u20137 workdays after logistics order issuance.
